From the decision to develop a new product or process, waste is added at all stages. This course will take the participants through the process of designing not only the product but also the process needed to deliver the product. By focusing on the customer needs, the limits of the design, the competitive options and your company’s ability to deliver, QFD will aid in the development of the CTQs in a shorter timeframe, with less waste built in and with less problems at the transfer stage. Lean 3P will show how Toyota halved the time taken to develop their next generation cars. It will also focus on involvement of operations so that the transition from design to operations is as seamless as possible. Finally it will look at the management tools available (DMAIC, DMADV & DFSS) and identify the benefits, restrictions and uses for each.